Spare Parts, Tooling and Service

Spare parts, change tooling, service and training for Mactec packaging machines come from the same team in Sayreville, New Jersey that designs and builds them. Send your machine’s model and serial number, tell us what you need, and say whether the machine is down.

What we support

Spare parts

Spare parts are stocked at our New Jersey headquarters. Mactec provides operator manuals and parts lists with its machines, so you can often identify the part you need; if you are not sure, send the model and serial number and describe the part.

Service

On-site service is a phone call away. Ask our team about remote troubleshooting for your configuration.

Change tooling for new products and formats

Mactec has offered tooling services since 2016, so you can add new products or formats to a machine you already own. Tooling changes typically take minutes and can be done by a single operator. Send the new package drawing or samples with the machine’s model and serial number.

Installation, validation and training

Our team installs and validates equipment on site, provides validation documentation support including IQ/OQ protocol support, and trains operators and maintenance staff. See how a Mactec project works.

What to include in your request

• Machine model and serial number
• What you need: a part, service, new tooling, or training
• For a part: the part name or number from your parts list, or a photo
• For new tooling: the package drawing or samples
• Whether the machine is down right now

If the machine is down, say so in the first line of your message.

Questions about Mactec parts and service

Where are spare parts shipped from?

Spare parts are stocked at Mactec’s headquarters in Sayreville, New Jersey.

Can I run a new product on the machine I already have?

Often, yes. Our tooling services let you add new products or formats to the same machine. Send the drawing or samples so our engineers can confirm fit.

Do you offer training for new operators?

Yes. Mactec provides operator and maintenance training.

Thinking about a new machine instead?

Compare current blister, pouch and monoblock machines, or see custom packaging machines.

Request parts or service

Send your request using the existing inquiry form and include the model, serial number and whether the machine is down. You can also contact Mactec directly.